If you need to book a review or assessment meeting (either in person or remotely) this needs to be done by emailing our assessments and contracts team with the email title “scheduled assessment/review request” to be sent to;

Assessmentsandcontracts@evolvecaregroup.com

Our guidance as a provider to set a reasonable expectation to Health and Social Care professionals making scheduled requests is that we need to ensure that we;

  • We take reasonable steps to schedule 163 annual requests for assessments and reviews in a manner that is balanced as evenly as possible to the home.
  • Act in a way that is reasonable the family member to ensure they do not cancel any existing booked visits and activities.
  • Act in a way that is reasonable to our clinical leadership team in the home to have sufficient preparation and visiting time available among their existing duties.
  • Have resources such as Care Records Computers available to the visiting professional in a reasonable way that does not impact the running of the home or maintain the medical records of our family members

We would expect a professional to have received a response with a selection of available dates/times within 2 working days and the available dates and times will be made available at around 10-14 days from the request. In addition, that any required documents will be sent as PDF 48 hours prior to the assessment or review.

When things need to move a little faster

We understand as responsible provider that there will be times where there is a higher degree of urgency for assessments and reviews to be completed, this may be because (but not limited to);

  • A significant change in support need for the Family Member.
  • A short-term funding agreement coming to an end.
  • In response to a concern/complaint to the commissioning agency.
  • In connection to a legal process such as a Deprivation of Liberty process.
  • The operation need of the commissioning agency.

In these circumstances we understand it is reasonable to expect the ability to complete the assessment or review in the timeliest manner possible. We will always endeavour to facilitate these requests in the timeliest manner possible.

Our ability to support such requests is only maintained by ensuring all scheduled requested are booked in a reasonable and proportionate manner. These requests still need to be made by emailing the assessments and contracts team with the title “unscheduled assessment/review request” to the sent to;

Assessmentsandcontracts@evolvecaregroup.com

We would expect the worker to receive a response with a list of dates/times available for the following days within one working day.